1. Who we are

Caribbean AI Solutions is a trading name of Kolf Software — full legal entity name, registered in Curaçao under Chamber of Commerce number KvK number, with its office at street address, Willemstad, Curaçao. In this policy, "we", "us" and "our" refer to that company.

We are responsible for the personal data described below. For anything related to this policy you can reach us at info@caribbai.com.

2. Two different roles

We handle personal data in two distinct roles, and it matters which one applies:

• As controller — for data about our own website visitors, prospects, customers and affiliates. We decide why and how that data is used, and this policy describes it.
• As processor — for the data inside an AI employee we run for a business customer, such as the messages their end customers send. That data belongs to our customer. We only process it on their instructions, under our agreement with them, and their own privacy policy governs how it may be used.

3. What we collect

When you use this website. If you submit the contact form, book an intake, or use a signup link, we collect the details you enter: your name, email address, phone number, business name, the package you are interested in, any message or referral code, and the appointment time you choose. We also store a language preference in your browser's local storage so the site remembers whether you chose English, Dutch or Papiamentu.

When you become a customer. We collect the business and contact details needed to run your account and your agents, the content you give us to train them on (services, rates, policies, documents), and operational records such as conversation volumes, leads generated and invoices.

When you are an affiliate. We collect your name, username, phone number, optional email, the bank details you enter for payouts, the prospects and clients you register, and your commission and payout history.

End customer conversations. When an AI employee we built answers a message, the conversation content and the contact details in it are stored so the agent can work and so our customer can follow up. As set out above, we act as processor for that data.

We do not use advertising or tracking cookies on this website.

4. Why we use it

• To answer your enquiry, hold your appointment and send you the meeting details.
• To deliver, support and improve the services you have bought from us.
• To operate the affiliate programme, including calculating and paying commissions.
• To send service messages such as booking confirmations and account information.
• To keep records we are legally required to keep, including for tax purposes.
• To secure our systems and prevent abuse.

We do not sell personal data, and we do not use the content of our customers' conversations to train AI models for other customers.

5. Service providers we use

Running the service means some data passes through third parties. The main ones are:

• AI model providers — the content of a conversation is sent to the AI provider that powers your agent (such as OpenAI, Anthropic or Google) so it can produce a reply.
• Hosting and infrastructure — our website, backoffice and databases are hosted with providers including Cloudflare and Vercel, and on our own servers.
• Email delivery — booking confirmations and account emails are sent through our email provider.
• Internal notifications — a short summary of a new enquiry or booking (name, contact detail, requested time) is pushed to our team's private Telegram chat so we can respond quickly.
• Meetings — intake calls are held on Zoom, under Zoom's own terms.

These providers operate outside Curaçao, which means your data may be processed in other countries, including in the European Union and the United States. We only use providers that commit to appropriate safeguards for that transfer.

6. How long we keep it

We keep enquiry and booking data for retention period, e.g. 24 months after the last contact, customer account data for as long as the account is active and retention period afterwards, and financial records for as long as Curaçao tax law requires. Conversation data handled on behalf of a customer is kept for as long as that customer instructs, and is deleted or returned when their agreement ends.

7. Security

Access to our backoffice requires an individual account and password, roles limit what each person can see, and passwords are stored only as hashes. Data is transmitted over encrypted connections. No system is perfectly secure, but we take these measures seriously and review them as the service grows.

8. Your rights

You can ask us to give you a copy of the personal data we hold about you, correct it if it is wrong, delete it, or limit how we use it. You can also object to a particular use, and withdraw consent where our use is based on consent. Write to info@caribbai.com and we will respond within response time, e.g. 30 days.

If your request concerns data held inside an AI employee we run for one of our customers, we will pass it to that customer, since the data is theirs to decide on.

9. Children

Our services are meant for businesses. We do not knowingly collect personal data from children.

10. Changes

If we change this policy we will update the date at the top of this page. Significant changes affecting existing customers will also be communicated directly.

11. Contact

Questions or complaints about privacy: info@caribbai.com, or write to us at street address, Willemstad, Curaçao.