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These terms apply to every service delivered by Kolf Software — full legal entity name, trading as Caribbean AI Solutions, registered in Curaçao under Chamber of Commerce number KvK number ("we", "us"). They apply to you as a business customer ("you"). By ordering, paying for, or using our services you accept them.
Our services are sold to businesses, not to consumers.
We design, build, host and support "AI employees" — software agents that answer customers, generate quotes, book appointments, follow up on leads and automate office work across channels such as website chat, WhatsApp, Instagram, Messenger, email and voice.
What is included in your plan — which agents, which channels, which integrations — is what we agreed in writing with you, in your order, quote or signup link. Anything not listed there is out of scope until we agree it separately.
Any timeline we give, including indicative ones on our website, is an estimate. It depends on you delivering the content, access and approvals we need. Delivery starts once the first payment is received and we have what we need from you.
Plans are billed monthly in advance unless we agreed otherwise in writing. Setup fees, where applicable, are billed once at the start. Prices are in currency, e.g. XCG and exclude any applicable taxes.
Payment is by bank transfer to our MCB, RBC or Banco di Caribe account, or another method we confirm to you. Your service starts once we have received and confirmed the first payment.
If an invoice is unpaid for more than number of days days we may suspend your agents after notifying you. We may reactivate them once payment is settled. Suspension does not cancel the fees already due.
We may change our prices with notice period, e.g. 30 days written notice. If you do not accept a price change you may cancel before it takes effect.
AI agents generate answers from the material and instructions they are given. They can be wrong, incomplete or unexpected. You are responsible for reviewing how your agents behave and for the decisions your business takes on their output.
Agent output is not legal, medical, financial or other professional advice, and must not be presented to your customers as such. If your business operates in a regulated field, keeping human review in the loop is your responsibility.
Our services connect to platforms we do not control, including WhatsApp, Meta platforms, Google, Zoom and the AI model providers behind your agents. Their terms and availability apply on top of these terms. If one of them changes or restricts its rules, we will do our best to adapt your setup, but we are not liable for their downtime or policy changes.
You keep ownership of your business data, your documents and your customer data. You give us the licence needed to host and process that material in order to run your service.
We keep ownership of our platform, our tooling, our agent architecture and anything we build generically to serve many customers. Where we build something bespoke for you, ownership is what we agreed in writing for that work.
Each of us will keep the other's non-public business information confidential and use it only to perform this agreement. This does not apply to information that is already public, was already known, or must be disclosed by law.
Monthly plans run month to month. You may cancel with notice period, e.g. 30 days written notice to info@caribbai.com, effective at the end of the current paid month. Fees already paid are not refunded for a partial month.
We may suspend or end the service if you materially breach these terms and do not fix it within number of days days of us telling you, or immediately where the use is unlawful.
On termination we stop your agents and, on request within number of days days, provide an export of your data before deleting it.
We work to keep your agents running continuously, but we do not guarantee uninterrupted service unless we have signed a separate service level agreement with you. Planned maintenance is announced in advance where practical.
To the extent permitted by law, our total liability arising from the services is limited to the fees you paid us in the period, e.g. 3 months before the event giving rise to the claim. We are not liable for indirect or consequential loss, including lost profit, lost customers or loss of data beyond our restoration obligations.
Nothing in these terms limits liability for intent or gross negligence.
Our affiliate programme has its own conditions, which are given to affiliates in their portal and form part of their agreement with us. Being an affiliate does not make you an employee, agent or representative able to bind us.
We may update these terms. We will publish the new version here with a new date, and tell existing customers about material changes at least notice period, e.g. 30 days in advance. Continuing to use the service after that means you accept the new version.
These terms are governed by the law of Curaçao. Disputes we cannot resolve together go to the competent court in Curaçao.
info@caribbai.com — street address, Willemstad, Curaçao.